Refund policy
At Black Dog Outpost, every tin is made in small batches with care. If something isn’t right, here’s how we handle it.
Our 30-Day Promise
No exaggerated claims. No risk to you.
Use your purchase for up to 30 days. If you decide it’s not right for you, contact us with your order number and we’ll refund your purchase.
This promise is in addition to your statutory rights.
Your Right to Cancel (UK Consumer Contracts Regulations)
If you purchase online, you have the legal right to cancel your order within 14 days of receiving your goods.
You then have a further 14 days to return the item to us.
To be eligible for a standard return under this right:
- The product must be unopened and unused
- The hygiene seal must be intact (where applicable)
For hygiene and safety reasons, we cannot accept returns of opened skincare products unless they are faulty.
To exercise your right to cancel, contact us at:
joe@blackdogoutpost.co.uk
Please include your order number.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement or refund as appropriate.
Refund Processing
Once we receive your return (where applicable) and confirm eligibility, refunds will be issued to your original payment method within 5–7 working days.
Original shipping costs are non-refundable unless the item was faulty or sent in error.
Unless the product is faulty or incorrect, return shipping costs are the responsibility of the customer.
Items sent back without contacting us first will not be accepted.
Order Cancellations
Orders may be cancelled within 2 hours of purchase, provided they have not yet been dispatched.
After dispatch, your statutory 14-day cancellation right applies (for unopened goods).
Contact
For all refund, return, or cancellation requests, contact:
joe@blackdogoutpost.co.uk
Please include your order number in all correspondence.